Frequently Asked Questions
Everything you need to know about your FLATED experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I return an item for a refund?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. The items must be unworn, unwashed, and in their original packaging with tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At FLATED, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.